Last Updated: October 14, 2026
1. Introduction
FILKA Worldwide Logistics (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, or use our logistics and transportation services.
By using our website, you acknowledge this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Email address
Phone number
Company name
Business contact details
Shipment & Enquiry Information
Pickup and delivery locations
Cargo type and shipment details
Shipping and transportation requirements
Information submitted through contact or quotation forms
Technical Information
IP address
Browser type and device information
Website usage data
Cookies and similar technologies, where applicable
We collect only the information reasonably necessary for our business operations and the services requested.
3. How We Use Your Information
We may use your information to:
Respond to enquiries and quotation requests.
Provide information about our logistics and transportation services.
Coordinate shipping, freight forwarding, and related arrangements.
Communicate with customers regarding their requirements.
Improve our website and customer experience.
Maintain business records and prevent fraudulent activity.
Comply with applicable legal and regulatory obligations.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to provide our services, including:
Shipping and transportation partners
Freight forwarding and logistics providers
Customs brokers and authorised service providers
Website hosting and technical support providers
Professional advisers and regulatory authorities, where legally required
We share information only as reasonably necessary for the relevant purpose and subject to applicable legal requirements.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance the user experience.
These technologies may collect information about how visitors interact with our website.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and comply with applicable legal obligations.
The retention period may vary depending on the type of information and the relevant business or legal requirements.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Raise concerns about how your information is handled.
To exercise any applicable privacy rights, please contact us using the details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.
10. International Data Transfers
As FILKA Worldwide Logistics may coordinate international logistics activities, certain information may need to be shared with service providers or business partners located in other countries.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with applicable data protection requirements.
11. Children’s Privacy
Our website and services are intended for businesses, professionals, and general users who are legally able to use the relevant services.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.
FILKA Worldwide Logistics
Head Office:
63–64, 2nd Floor, Hazrat Nizamuddin Road,
Hari Nagar, New Delhi – 110014, India.
Email: [email protected]
Phone: +91 9311518638
