Last Updated: October 14, 2026
1. Introduction
Welcome to FILKA Worldwide Logistics. These Terms and Conditions govern your access to and use of our website and the logistics-related information and services we provide.
By accessing our website or submitting an enquiry, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using the website.
In these terms, “FILKA Worldwide Logistics,” “we,” “our,” and “us” refer to our business, while “you” and “your” refer to the website visitor, customer, or user.
2. Our Services
FILKA Worldwide Logistics provides information and enquiry facilities relating to logistics and transportation services, which may include:
Bulk Cargo Vessel Booking
Air Freight Services
Sea Freight Services
Rail Freight Services
All India Goods Transport
Customs Clearance Coordination
Worldwide Courier & Parcel Services
Warehousing & Distribution
The availability and scope of each service depend on the shipment requirements, destination, transportation arrangements, service providers, and the terms agreed upon with the customer.
Not all services may be available for every shipment or location.
3. Enquiries and Quotations
Customers may contact us through our website, email, telephone, or other available communication channels to request information or a service quotation.
When submitting an enquiry, you agree to provide accurate and complete information, including cargo details, shipment weight, dimensions, origin, destination, and any relevant handling requirements.
All quotations are subject to the stated terms, applicable taxes and charges, service availability, and confirmation of the shipment details.
Unless expressly stated otherwise, a quotation does not constitute a confirmed booking or guarantee of service availability.
4. Booking and Confirmation
A shipment or logistics service will be treated as confirmed only after the relevant booking arrangements have been accepted and the applicable commercial terms have been agreed upon.
Customers may be required to provide additional documentation, make advance payments, or fulfil other requirements before the service can proceed.
The applicable quotation, booking confirmation, service agreement, or other written agreement will govern the specific shipment.
5. Customer Responsibilities
Customers are responsible for:
Providing accurate shipment and contact information.
Ensuring that cargo descriptions, weights, dimensions, and declared values are accurate.
Providing the documents and permits required for the shipment.
Ensuring that the goods comply with applicable laws and transportation regulations.
Properly packaging and labelling goods where required.
Disclosing any hazardous, restricted, fragile, or specially regulated cargo before booking.
Paying agreed service charges, applicable taxes, duties, and other authorised costs.
We reserve the right to decline or suspend a shipment where required information is missing, the cargo is prohibited, or applicable legal and safety requirements are not met.
6. Pricing, Payments and Additional Charges
Service charges may depend on cargo type, shipment volume, transportation route, freight rates, fuel costs, port charges, customs-related expenses, handling requirements, and other relevant factors.
Unless specifically included in a written quotation, customs duties, taxes, storage charges, demurrage, detention, inspection fees, and other third-party charges may be payable separately.
Any additional charges will be handled in accordance with the applicable quotation, service agreement, and law.
Payment terms, due dates, deposits, and accepted payment methods will be communicat
